Jim Kelly is Executive Vice President for Capital One’s Direct businesses. Jim is responsible for the strategic direction for Capital One 360 and ShareBuilder, and provides leadership to more than 1,200 associates nationwide. He reports to Jon Witter, Capital One’s President of Retail and Direct Banking. He also serves as Market President forDelaware.
Jim is a veteran financial services executive with more than 25 years of banking experience at large and small banks in the United States and Canada.

Prior to Capital One, Jim directed the Deposit, Investment and Lending Groups of ING DIRECT Banking. He was also responsible for Human Resources and Public Relations, and was a member of ING DIRECT’s Executive Committee. Prior to this role, he led the marketing team at ING DIRECT Canada, drawing in more than 500,000 clients for the pilot project in its first three years.

His diverse background also includes senior management roles in Sales, Marketing, Operations, and Information Technology.
He is active in a number of community service groups serving the needs of children with a special interest in improving financial literacy. He is on the Board of Directors for the Wilmington Grand Opera House. Jim has previously served on the boards for Junior Achievement, Ronald McDonald House, and the Delaware Bankers Associations.